Job Description

About the Company : Established in 1926, Mutual Trading Co., Inc. was originally a small co-op organization for centralized purchasing of basic import foods to service the needs of the early Japanese immigrant society in Southern California. We've grown nearly 100 years old now, and command a premiere position among Japanese foodservice suppliers, as well as fill a key role as "Culinary Ambassador" promoting Japanese foods worldwide. Currently, we import, manufacture, and distribute over 7,000 Japanese foods, beverages, restaurant equipment and supplies.

About the Role : The role involves meeting sales quotas, providing customer support, and maintaining high levels of customer satisfaction while promoting the company's products.

Responsibilities :

• Meets the monthly and annual sales quota as designated by the manager
• Visits customers and potential customers to provide support, information, and sell the Company’s products
• Coordinates with the accounting department to assure the collection of payment in a timely manner
• Maintains high levels of customer satisfaction by providing excellent service and building rapport
• Responds to and communicates with all customers in a timely manner
• Coordinate surgent deliveries with the customer to accommodate their needs
• Educates customers on how the products or services can benefit them
• Inputs and updates orders within the Company database accordingly
• Maintains and safely navigates the Company vehicle as per the Company Vehicle Policy
• Prepares daily, weekly and monthly reports
• Participates in the weekly sales meetings
• Attends Company events and functions outside of normal working hours
• Other duties as required from manager
• Obligation to answer to all management as requested
• Travels inside/outside of State as needed
• Market Research
• Troubleshoot problems regarding products provided and handles complaints

Qualifications :

• High School Diploma required. Bachelor’s Degree or above preferred
• 5+ years of relevant experience preferred

Required Skills :

• Basic level English – Read/write/speak/listen
• Business level Chinese; Native level Chinese preferred – Read/write/speak/listen
• To have and maintain a clean driving record
• Maintain a positive attitude
• Ability to work independently and as a team
• Ability to adapt to frequent changes in assignments and workload

Preferred Skills :

• Basic mathematical knowledge – markups, discounts, combining/converting measurements, counting inventory, etc.
• Problem-solving skills
• Basic Microsoft Office proficiency
• Communication and interpersonal skills
• Knowledge of Japanese foods and sakes

Pay range and compensation package : All paid Health, Dental, and Vision Insurance for employees and their dependents. Life Insurance and 401k Plan with company match.

Equal Opportunity Statement : Mutual Trading Company, Inc. is an Equal Opportunity Employer. This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Individuals may be required to perform any other job-related duties as instructed or requested by the department manager or other management as needed, subject to reasonable accommodation and business needs. The information contained herein is subject to change in the Company’s sole discretion, and no part of this document is to be construed as an express or implied contract of employment, nor does it alter the “at-will” employment status with the Company. Requirements are subject to accommodations with ADA, FEHA, and all other applicable federal and state laws. Please report any changes of essential job functions to the Human Resources Department.

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